Supplier onboarding fully automated, end to end.

Onboarding a supplier is mostly waiting - for documents, for signatures, for IT access. We built an agent that does the chasing, so people only show up to make decisions.

The challenge

Every new supplier started the same way: a procurement manager chasing forms, a compliance team waiting on documents, an IT team waiting on both before provisioning access.

Average onboarding took three to four weeks - not because anything was complicated, but because every handoff was manual and every team had its own queue. With dozens of onboardings running in parallel, the procurement team was spending more time coordinating than buying.

What we built

We built a supplier onboarding workflow agent that orchestrates the entire process from intake to activation. When a new supplier enters the pipeline, the agent runs the playbook end to end.

• Intake automation. The questionnaire goes out automatically and collects required compliance documents.
• Verification checks. Documents are run through the verification checklist and flagged where review is needed.
• Approval routing. The right stakeholder is pulled in at the right step through a simple review interface.
• IT provisioning. Once approved, the agent triggers access provisioning and sends credentials and onboarding guide to the supplier.

Every step is logged, every handoff is timestamped, and the procurement manager has a live view of where each supplier stands.

The numbers

What changed

Onboardings finish in days, not weeks. Compliance sign-off rates improved too, because documents are collected and reviewed systematically rather than chased over email.

The same workflow agent has since been adapted for contractor onboarding - a parallel process with similar friction and similar results.

"It used to feel like herding cats. Now the whole thing just moves on its own. People approve when they need to approve, and everything else happens automatically."- Head of Procurement, operations company